Shipping FAQ

Yes, we ship to P.O. Boxes and APO addresses.

How to Ensure Successful Delivery:

• When placing your order, provide your P.O. Box or APO address in the shipping information fields.
• To further ensure accuracy, include any specific delivery instructions in the comment section at checkout.

We are committed to delivering your order securely, no matter the destination. If you have any concerns or additional instructions, feel free to contact our customer support team for assistance.

At RxSteroids, we ensure that your orders are shipped securely, discreetly, and efficiently, both within the USA and worldwide.

Our Shipping Process:

1. Discreet Packaging:

   • Our organization name or any information that might reveal the pharmaceutical contents is never displayed on parcels or shipping slips.
   • Packaging is constantly updated to ensure maximum delivery success.

2. Optimized Package Sizes:

   • Packages are kept small to avoid unnecessary suspicion during transit.
   • Large orders are divided into two or more smaller packages, all covered under a single shipment handling fee.

3. Eco-Friendly Practices:

   • We reuse original cardboard boxes when possible for packing compatible products, aligning with our commitment to environmentally friendly practices.

4. Global Shipping Points:

   • Shipments are dispatched from various locations, including multiple European countries, to improve delivery reliability and efficiency.

Our goal is to deliver your order safely and discreetly, no matter where you are in the world. If you have specific shipping concerns or requests, please contact our customer support team—we're here to help!

Discreet Packaging:
We prioritize your privacy and ensure that all packages are as discreet as possible:

• No labels or markings indicate the contents or our organization name.
• Packaging is designed to avoid unnecessary attention during transit.

Customs and Seized Packages:
In the rare case that your package is seized by customs, we offer a reshipment guarantee under the following conditions:

1. Seizure Letter Submission:

   • Obtain the official seizure letter from customs or the FDA.
   • Scan the letter and create a support ticket on our website, attaching the scanned document.

2. Reshipment Terms:

   • Once we verify the seizure letter, we will reship your order at no additional cost.
   • Please note, reshipments are limited to one reshipment per order.

3. Locations Not Eligible for Reshipping:

   • Due to stricter customs regulations, we do not reship to the following countries:
     • Australia
     • Canada
     • New Zealand
     • Singapore
     • South Korea

We are committed to delivering your order securely and discreetly. If you have any concerns or questions, feel free to contact our customer support team for assistance.

The standard shipping fee is $40 USD per order.

Free Shipping Offer:
You can qualify for free shipping if your order total exceeds $1000 USD. This is a great option for customers placing larger orders, allowing you to save while enjoying the same fast and secure delivery service.

Additional Information:

• The shipping fee covers all packaging and handling costs to ensure your order is delivered safely and discreetly.
• Free shipping applies automatically to eligible orders at checkout, so no additional steps are needed.

If you have any questions about shipping costs or need assistance with your order, feel free to contact our customer support team. We're here to help!

Yes, we guarantee the successful delivery of your order.

Delivery Guarantee Details:

• In the rare event that your package is missing or seized by customs, we offer a reshipping policy to ensure you receive your order.
• To qualify for reshipping in case of customs seizure, you must provide an official seizure letter from customs or the FDA. Simply scan the letter and create a support ticket on our website, attaching the required documentation.

Exceptions to Reshipping:
Due to stricter customs regulations, we are unable to reship orders to the following locations:

• Australia
• Canada
• New Zealand
• Singapore
• South Korea

We strive to ensure all orders are delivered safely, securely, and discreetly. If you have concerns about delivery or need further assistance, please contact our customer support team. We're here to help!

We take every measure to ensure a high success rate for package deliveries.

How We Guarantee Successful Delivery:

1. Discreet Packaging:

   • Products are removed from their original boxes and repacked carefully to reduce shipment volume and avoid unwanted attention.
   • Packages and labels are completely neutral, with no indication of our company name or the contents.

2. Optimized Shipping Practices:

   • Packaging materials are carefully chosen to minimize suspicion during transit.
   • For larger orders, items are divided into smaller parcels to improve delivery success rates.

3. Commitment to Privacy:

   • Your privacy is our top priority. Every package is designed to look ordinary, ensuring a secure and confidential delivery.

Our efforts ensure that your order arrives safely and without unnecessary complications. If you have any specific concerns or need assistance, our customer support team is happy to help!

Yes, a signature is required to ensure successful delivery of your order.

Why Is a Signature Necessary?

• All our packages are shipped via registered mail, which requires a signature upon delivery. This provides an additional layer of security, ensuring that your package is handed directly to you or an authorized recipient.
• It's a standard process designed to confirm that your package has been delivered safely.

What You Should Know:

• You have nothing to worry about—the package and shipping label are discreet and do not disclose the contents or our company name.
• If you are not available to sign at the time of delivery, the postal service may hold your package for pickup or attempt redelivery.

If you have any questions or need assistance with your delivery, feel free to contact our customer support team. We're here to help!

The time frame for ordering and shipping depends on the payment processing and your location. Here's an overview of the process:

1. Order Confirmation:

• Once you place an order, you will receive a confirmation email with detailed payment instructions.

2. Order Processing:

• After payment is received, we process and prepare your order for shipment within 1-3 business days.

3. Shipping Time Frame:

• Domestic Orders: Delivery typically takes 2-5 business days after the order is shipped.
• International Orders: Delivery usually takes 7-15 business days, but for remote countries, it can take up to 25 business days due to customs or logistical delays.

🚛 Shipping Alert: Domestic & International Orders Must Be Separate 🚛

🔴 Mixed orders will be placed ON HOLD until the required extra shipping fee is paid.
📦 To avoid issues, order Domestic & International products separately!

4. Tracking Your Order:

• Log in to your RxSteroids account to view your order history and track the expected delivery date.
• If you have not received your order within 15 business days, please contact our customer support team for assistance.

We work diligently to ensure your order is processed and delivered as quickly as possible. If you have any concerns or questions, our support team is always ready to help!

If you haven't received your order, we're here to help. Here's what to do based on the situation:

1. If Your Order Is Seized by Customs:

• Obtain the official seizure letter from customs.
• Submit the seizure letter through a support ticket on our website so we can assist you.
• Once verified, we will reship your order at no additional cost.

2. If You Haven't Received Your Order After 24 Business Days:

• If your order hasn't arrived and no seizure letter has been issued, please create an informative support ticket.
• Include your order details (e.g., Order ID) so we can investigate.
• Once confirmed, we will reship your order free of charge.

Important Note:
We are unable to reship orders to the following locations due to stricter customs regulations:

• Australia
• Canada
• New Zealand
• Singapore
• South Korea

We strive to ensure successful delivery and will do our best to resolve any issues promptly. If you have any questions, please don't hesitate to contact our customer support team.

You can easily check the expected delivery date of your package by following these steps:

1. Log In to Your RxSteroids Account:

   • Use your registered email and password to access your account.

2. Navigate to the "My Orders" Section:

   • Once logged in, click on the "My Orders" option in your account dashboard.

3. Find the Order Details:

   • Locate the specific order ID you want to check.
   • Click on the "More Info" option next to the order ID to view detailed information, including the expected delivery date.

If you have any issues locating the information or need additional assistance, our customer support team is always here to help. We aim to keep you informed and provide a smooth delivery experience!

The "Semi-Shipped" status means that part of your order has already been shipped, while the remaining items are still being processed and will be shipped soon.

Here's What to Expect:

1. Partial Shipment:

   • One portion of your order has been dispatched and is on its way to you.
   • You can track the shipped items using the tracking number provided in your account.

2. Remaining Items:

   • The rest of your order is being prepared for shipment and will be dispatched within 1 to 3 business days.
   • You will receive a separate tracking number for the remaining items once they are shipped.

Why Semi-Shipped Status Happens:

• This status is common for larger orders or when certain items require additional handling time.
• Splitting shipments ensures faster delivery for the available items in your order.

If you have any questions or need assistance with your semi-shipped order, feel free to contact our customer support team. We're here to help!

Yes, all parcels ordered with RxSteroids are shipped using trackable shipping methods to ensure secure and reliable delivery.

Tracking Information Policy:

• While packages are trackable, we may not disclose tracking numbers to maintain strict privacy and security standards as outlined in our privacy policy.
• Instead, you can monitor your order's progress by logging into your account and checking the "Order History" section, where the estimated delivery dates are provided.

Why We Limit Tracking Number Disclosure:

• This policy helps protect your privacy and ensures that sensitive order details remain confidential.
• Rest assured, our support team carefully monitors shipments to ensure they are on track for delivery.

If you have concerns about your order or need updates beyond what's available in your account, feel free to contact our customer support team. We're happy to assist!

We understand that timely delivery is important, but occasionally, delays can occur due to mail service instability or customs processing.

What to Do If Your Package Is Late:

1. Check the Estimated Delivery Time:

   • For domestic orders, delivery usually takes 2-5 business days after shipping.
   • For international orders, delivery typically takes 7-15 business days, with remote locations potentially taking up to 25 business days.

2. If the Delivery Exceeds the Expected Timeframe:

   • Log in to your RxSteroids account to review your order status and expected delivery date.
   • If your package hasn't arrived within the expected timeframe, please submit a support ticket through our website.

3. How We'll Assist You:

   • Once you contact us, we will investigate the delay and provide you with an update.
   • If necessary, we'll work with you to resolve the issue, including reshipping your order if applicable.

Additional Note:
Delays are rare but can happen due to factors beyond our control, such as customs procedures or postal service disruptions. Rest assured, we're here to ensure your package reaches you as quickly as possible.

For further assistance, our support team is ready to help!